iCG Software stands behind our sweepstakes systems 100%. We help you choose the right number of terminals to start out with. We transport the hardware to your physical location. And we even setup all the hardware for you. We do this while still retaining a lower startup cost than ANYONE in our industry. Our goal is to get you up and running as quickly and smoothly as possible.
Other manufacture's sell you a system and ship you hundreds of components that you need to figure out yourself how to setup. Unfortunately most sweepstakes systems are a far cry from "inserting tab B into slot A" style instructions. Our systems utilize all-in-one computing for our player terminals, so, even if you did not have us around setting up would still be child's play compared to our competitors. We come to your location no matter where you are and bring all the tools and equipment necessary to fire your sweepstakes cafe up in a minimal amount of time.
For those of you converting to our system, you know how much of a headache getting all the technology devices communicating together can be, especially when you have to hire your cousin Joe who fixed his dad's laptop once to integrate the complex components that he is not familiar with. Our technicians know our our system like the back of their hands, they better, as they are part of the team that designed it!
Our system is robust to enough to just chug along on its own with no maintenance by you. However we understand that sometimes things happen, maybe a leaky roof damaged a terminal or worse yet a lightning strike wiped out the server. We have the ability to fix most problems with your store from our headquarters location via our own remote diagnostic tools. It is part of the same diagnostic tools that enables to update our software IMMEDIATELY when we have updates available. For more serious problems we have specific warranties on all of our hardware. And will ship you out a replacement quickly, we stock all systems and parts on hand so you don't have to wait for something to get shipped to us before we ship it to you.
We are so serious about taking care of our customers that we even ship you one extra terminal for that just in case scenario. Say one of your cafe customers spills something into the terminal and ruins it. You have an extra terminal already on hand and with TWO PLUGS (power and network) you can have that terminal back up in less than five minutes! Ship us the damaged terminal and we will send you a replacement backup in its place. We dare you to find a sweepstakes provider that goes that far to make sure you area always running at FULL capacity.
iCG Software is here for you. If you have a question or have a problem you can reach us anytime by phone or email during business hours and there will always be someone here to cater to your needs. If it is after business hours than we will still respond back via email usually within an hour and all office support lines forward to a technicians cell phone as well.
Contact us TODAY to see how iCG can meet your needs.
Contact us TODAY to see what the iCG experience is all about. We are here 24/7 to help whether this is your first store or your tenth store.
